• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-11-2020 02:38 AM

HP Recommended
Product: Prodesk 400 G2.5
Operating System: Microsoft Windows 10 (64-bit)

I note this has been an issue for a few people, where upon an OS re-install, the firmware shows with a yellow exclamation mark in Device Manager.  Any attempts to update using windows etc fail.

When looking at the Windows Update history, the HP Inc. Firmware 15.29.0.0 has a failed install.

 

I just googled HP Inc Firmware 15.29.0.0 and found this microsoft download site https://www.catalog.update.microsoft.com/Search.aspx?q=HP%20Inc.%20Firmware%2015.29.0.0

I downloaded the most recent.

You have to then extract the files from the .cab

I did this by double-clicking the .cab then right clicking on each file and selecting 'extract'

I then went into device manager,

Right Click on the 'system firmware' component and select 'Update Driver'

I then selected 'Browse my Computer'

choose where you have extracted the files

and then select 'Let me pick from a list of available drivers'

I choose the first one, which worked, but see what works for you,

This installed the firmware and all is well

 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.