• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-25-2018 08:15 AM

HP Recommended
Product: HP 290 G1 Microtower PC
Operating System: Microsoft Windows 10 (64-bit)

Switched on the PC today and got a message saying that it was updating windows, at this point the display looked OK. As the update was applied the computer restarted repeatedly. After one of these updates the background started to go from cyan to a green colour. Following the update being applied and the computer restarting areas of the screen that should be black are now mid-green in colour. other areas have a reddish hue to them.

 

Questions are:

 

1. Is this likely to be the windows 10 update messing up my drivers? (Have updated drivers with those currently  on the HP website for the machine with no improvement)

 

2. Has the graphics hardware  potentially failed when being restarted repeatedly? 

 

3. Any other suggestions on what this could be and how to fix it rather than immediately sending the computer back to the shop?

 

I have tried the following already - using the computer connected to a different HDMI port on the TV ( no change), plugging the HDMI cable into a different source (laptop screen was displayed perferctly on TV so cable and HDMI port seem OK). Have tried updtaing drivers with those on HP website (no change).

 

The computer is only a week or so old so not sure if this is an early failure or Windows 10 has messed things up. Any help would be appreciated.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.