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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-04-2021 02:43 AM

HP Recommended
Product: HP EliteDesk 800 G5 TW/C
Operating System: Microsoft Windows 10 (64-bit)

Hi,

When I install the PCI-e to USB 3.1(type-A) card to PCI-e slot then When I boot the system the  POST error message is displayed.

Error message:
-----------------------------------------------------------------------
USB Type-C Card Detection Error
43A - USB Type-C I2C Not connected.
Cable is required between I2C on card and USB-C on the motherboard.
 
I found the service guide that the recommend action is Install cable between I2C on card and USB-C on
the system board, but the USB3.1 adapter card don't have any connection for I2C.

 

This error message  is gone if I remove this card.

Does anyone know what is this problem ?

 
  Thanks.
 
 
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