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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Z820
Microsoft Windows 10 (64-bit)

Recently, HP Performance Advisor got updated to the latest version 2.1.3103

 

Since this new version, I have a reproducable crash (bluescreen/freeze) on my Z820 (latest drivers, latest BIOS, no recent Hardware changes, latest .NET 4.7, latest Windows 10). Previous versions of the advisor used to work on this machine without issues.

 

When I try to start HP Performance Advisor 2.1.3103 it starts, as soon as it is at the "Interrogating system" part starts my machine freezes, and usually, but not always shows a bluescreen:

 

CLOCK_WATCHDOG_TIMEOUT

 

I noticed, that there have been previous threads created about similar issues. On of the threads was started October 15. 2018 and the last reply was 6. december 2018. The thread was then closed because of a long period of inactivity...how can this be ? We have January 2019 so that is about a month since the last post...

Previous thread (very similar topic)

 

For me the issue still persists. I hope anyone can point me in the right direction. I've invested quite some time into this problem, and updated my drivers and BIOS to the latest versions without any improvement on the HP Performance Advisor reproducable crashes.

 

As a user it sometimes gets anoying with these automatic/forced updates. I mean....it would be one thing if they would mostly work, but from my experience I'm way too often left with a broken system and no fix. In the old days...I would usually wait a couple of months before updating and therefore I could avoid many problems with untested software. 

 

Thanks for your support!

 

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