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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-05-2020 03:35 PM

HP Recommended
Product: HP ProDesk 600 G4 SFF PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

The original system has an 8Gb ram. Recently I purchased 16 GB ram (8Gb x 2) and installed it, but the system doesn't turn on. 

 

In detail,

Beep sound : 3 long beep sound after that 2 short beep sound with red light

Bios Event Error : 2E1-Memory Size Error

 

Ram detail : 

Original Ram : 8GB 1Rx8 PC4-2666V-UA2-11

New Ram ( 8Gb x 2 ) : 8GB 1Rx8 PC4-2666V-UA2-11 

 

System Bios: Q07 Ver. 02.11.01 04/27/2020

Reference Code Revision : 7.0.6E.40

Super I/O Firmware Version : 7.9.50

 

As you can see, attached files it's exactly the same brand ( SK hynix ) the only difference is, original ram SK hynix KOREA and new ram is SK hynix CHINA .I checked it with CPU-Z it looks exactly the same spec.

New And Old Ram.jpgCPU-Z Info-original ram1.pngCPU-Z Info-original ram2.pngNew Ram info1.pngNew Ram info2.pngNew Ram info3.png

 

Currently I only installed new ram ( 8GB x 2 ), It works fine. In total 16GB ram.

Btw, I used it old ram ( 8GB x 1 ) and it works as well,  but I can't use it  at the same time.

 

I tested it each slot ( DIMM1,2,3,4 ) with all possible combination, but no luck and I'm lost.🤔

 

Any ideas and suggestion would be really appreciated, hope I can use my PC with 24Gb ram. 

 

Thanks.

 

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