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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2020 03:44 PM

HP Recommended
Product: HP T610 WW Thin Client
Operating System: Microsoft Windows 7 (32-bit)

I have installed HP Device Manager on Windows Server 2012 R2 and have got the HP Device Manager 5.0 detecting all of the thin clients from HP T630 to HP T620, T610, T5740e.

 

I am able to capture images from T630 devices and deploy images to HP T630 devices but no other models of thin clients.

 

When trying to send any task to T610 devices, Hp Device Manager Device Task sits stuck on 'Sending" and wont go any further.

 

I have tried many T610 devices as well as T620 and T5740e but all of them dont move to "Processing" like it does with the T630 devices.

 

I have disabled the firewall on both the server and the thin clients but no change.

 

When looking at c:\Windows\xpeagent\network.log, i notice that I get Failed to read 5 bytes from 10.xxx.xxx.xxx (server). Not sure why as I am able to open files remotely from the server to the thin client and from the thin client to the server using authenitcaion of the local devices.

 

The server is part of a domain but the thin clients are not part of the domain. The T630 works fine as part of the workgroup but not any of the other models.

 

I have deleted the key0.key and key1.key file but no change.

 

Any assistance would be appreciated.

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