• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2019 09:46 AM

HP Recommended
Product: HP T730 Thin Client
Operating System: Microsoft Windows 7 (64-bit)

We have 6 X HP T730 Thin Clients installed on a customer site and roughly every 30 days one of the 3 Thin Clients freezes and the only way to recover is to hard reboot the Thin Client.  It seems to only affect 3 of Thin Clients.  The hardware has been swapped out, images copied from working ones to failing ones and yet the issue still persists.

 

We managed to install procexp and there seems to be a problem with service.exe, it uses 25% CPU loading and then the process dies. 

 

The Thin Clients have McAfee installed but correct me if I am wrong but I was led to believe its supported.

 

The BIOS running on these TC's are quite old but I can't see any fixes relating to freezes in the release notes. 

 

Any support on this would be much appriecated, given that the failure rate is nearly every 30 days, this is proving difficult to troubleshoot.   

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.