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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-08-2020 06:23 AM - edited ‎12-08-2020 07:54 AM

HP Recommended
Product: HP Device Manager
Operating System: Other

I have a problem with VNC technology, I have a subdivision that uses T630, when I try to connect, I see that the VNC window opens, but after a second the window automatically closes, it says The VNC shadow session has ended.

 

VNC2.png

 

I see the task completed successfully

 

2020-12-08 16:09:51 Successfully sent task to the HPDM Gateway 2020-12-08 16:09:54 Task has been retrieved by the Agent. 2020-12-08 16:09:59 Successfully executed vnc task. 2020-12-08 16:09:59 Successfully executed common task.

 

What I was trying to do:

  All clients are configured the same.
  Restarting network equipment.
  We updated the agent from version 4.7.3674.32790 to 5.0.3674.35424 (in this case, I can connect to other clients that use    the agent version 4.7.3674.32790)
  Restarting the server on which HPDM is installed.
  Factory reset

 

I have no idea why this can only happen with certain clients, and the rest work fine, because all the settings are the same.

I ask you to give advice on how to solve this problem.

 

 

 

 

 

 

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