• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2021 09:14 AM - edited ‎04-09-2021 01:39 PM

HP Recommended
Product: HPDM 5.0 (HP Device Manager)
Operating System: Microsoft Windows Server 2019

Hello,

I have been asked to move all are thin clients management from our old 2008 HPDM(ver. 4.6) server to our new 2019 HPDM (ver. 5.0.5) server. I can scan and see all the clients on our networks, but I have no ability to shadow or send any tasks. When a task is sent from the new server the task goes orange then never goes any further. I tried taking the key file and VNC certificate and putting them on the new server, but that didnt work. I also tried taking the agent file off the new server and putting it in the agent file for the old server then updating agent (that also didnt work). the are t- 610 thin clients with a cut down version of windows 7 on them. Is there a way I can move all the thin clients over without going to each one and insalling the new agent by hand or any process I can use to migrate them in mass? also if I could still manage through the old one while I setup the rest of the new one that would be great. Maybe add the new one as a secondary gateway?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.