• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-04-2020 05:21 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently had to reinstall HP Device Manager on a Windows 10 machine I'm using to manage multiple HP T630 Thin Clients (running ThinPro 7.1)

 

Since this reinstallation, every time I try and send a task to a Thin Client, the task fails with the following message:

 

"Agent refused the task because the Device Management Gateway failed to pass the authentication."

 

Looking on other forum posts, this seems to be due to the old authentication key being held by the thin clients. 

 

I'm just wondering how I would go about deleting this key so I can once again send tasks to my agents?

 

Thanks in advance.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.