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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-27-2020 09:19 AM

HP Recommended
Product: OMEN by HP Desktop PC - 880-103nl
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have an OMEN by HP Desktop PC - 880-103nl and I just bought the OMEN PHOTON mouse which I tried to setup using Omen Command Center. It all started here : my OCC wasn't updating even if i tried all methods illustrated in this forum.

I uninstalled OCC, downloaded it from Microsoft store and when i run it, it says it has to update so when I do so, it gets back in the loop of install & reboot.

 

The first thing i noticed it was that when the PC reboots to update BIOS through the Omen Command Center update, it starts again with the installation in a loop of restarts. I saw that the BIOS wasn't updating so I tried to access BIOS manually and it didn't work because i just get a black screen.

 

I tried downloading the updates from the HP website ( latest BIOS update - F.52) but it didn't work: the update starts and it says the BIOS has been updated but it needs to restart and when it restarts nothing happens. It starts running Windows normally without any update. 

 

Can someone help me? 

I bought an OMEN keyboard and mouse to have the complete "kit" but i cannot configure them through OMEN Command Center because I cannot update it ( BIOS update problem).

 

Thanks to anyone who will answer.

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