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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-04-2019 02:13 PM

HP Recommended
Product: Envy 750-414
Operating System: Microsoft Windows 10 (64-bit)

On bootup, get black screen with blue error box. “Invalid or missing product information “. Subscribe to HP Smart Friend, on phone for 2 hours, no help. Technician said hardware issue and would be $300 to send in and fix. For that much I could buy a new computer! I know there are programs that will “tattoo” that information back in to BIOS. SN that is missing is the system board CT number. Any ideas where to get this program and how to use it? Attached is error message and system info1D9F7C5D-3713-434B-940E-6709C2759447.jpeg4324B77D-E7BD-4FCF-BCD6-B08BBB03A91D.jpeg

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