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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-05-2021 07:20 PM

HP Recommended
Product: M01-F1024
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I just purchased this computer: https://www.bestbuy.com/site/hp-desktop-amd-ryzen-7-8gb-memory-256gb-ssd-black/6429426.p?skuId=64294...

 

The problem I am having is that the monitors won't turn back on after I wake the computer up after being asleep.  

 

some details:

 

  • monitors turn back on if i wake the computer up shortly after being put to sleep
  • monitors won't turn back on if the computer has been asleep overnight
  • the power light turns solid and i hear the fans turning but the monitors wont turn on.  
  • i tried upgrading the AMD drivers by downloading their tool but that did not fix the problem
  • there are no drivers listed for this desktop on the HP site: https://support.hp.com/us-en/drivers/selfservice/hp-desktop-pc-m01-f1000a/37921112/model/2100000352
  • i used the HP Support App that was pre installed and it listed only some updates for the bluetooth and audio chipsets.

 

Thanks!

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