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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2020 09:11 AM

HP Recommended
Product: HP All-in-One 22-c0xx
Operating System: Microsoft Windows 10 (64-bit)

I've had this problem for a couple of weeks now.

 

Sometimes I turn on my computer and the screen becomes blank like the image down below.

When I click, there is no response. I have to restart my computer a couple of times until the monitor works again.

 

This problem doesn't seem to be related to the Windows Update (I have this problem both before and after the update.)

 

Yesterday I performed a couple of troubleshooting steps as recommended by the Virtual Assistant such as hard reset and bios update but it doesn't seem to help with the problem. So I hope someone can help me, please. Thank you very much in advance.

Screen.jpg

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