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‎11-04-2019 09:28 AM

HP Recommended
Product: ENVY
Operating System: Microsoft Windows 10 (64-bit)

 

For those that have problems like I do with the awful Conexant audio driver  (poor sound quality, pops / drops in audio, and outright loss of audio),  you may have already been using the Windows HD Audio Device driver already.   I was able to "roll back" or choose this driver instead in driver manager and get back to having audio that works.

but a recent update has caused it to be harder to remove this driver.   Removing from add / remove programs or device manager the Conexant Audio drive would result in it being installed again automatically when restarting since an update sometime around Sept 2019.

Now when I revert, I get anoying pop ups that "smart audio cannot find the driver".   No duh, I removed it!   I had trouble finding what program this "smart audio was" ....

 

I think there are a pair of services that are responsible for reinstall of the conexant audio driver.    These are found in windows services, and are named CxAudioSvc and CxUtilSvc.   When I set these to "disabled" and restart, then removing the Conexant audio driver in Driver Manager works as expected.   

Hopefully this will help other users trying to stop using the awful Conexant drivers.




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