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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-15-2017 10:40 AM

HP Recommended
Product: HP Pavilion 500-214 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Heres a detailed explanation of how I arrived at my problem.

 

Originally had windows 8.1 factory insalled on my HP Pavilion 500-214 Desktop PC. Upgraded to Windows 10 about 6 months ago. Recently had a windows update crash my computer giving me a BSOD, and a startup repair boot loop.

 

SO... I couldn't load my OS at all so I eventually found a way to try and save whatever I could. I ran the backup and restore software through my startup (Cyberlink HP Recovery Program) and managed to save pictures, videos, and documents to an external hard drive.  (They are .WIM files).

 

I then proceeded to wipe the computer and install windows 7 to avoid any assosciated windows 10 BSOD's. I had driver issues so i upgraded from 7 to 10 once again. 

 

So I am looking for a way to restore my recovery files. I've tried installing the recovery manager and I recieved an error saying I was missing harddisk.dll file.

 

Any help is appreciated!

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