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‎05-12-2020 10:02 AM - edited ‎05-13-2020 02:52 PM

HP Recommended
Product: hp pavilion 590-p0030
Operating System: Microsoft Windows 10 (64-bit)

Last night I got booted with stopcode kmode exception not handled. I've tried to find the cause but i keep getting booted while in windows even from safemode.

 

I've run hp pc diagnostics and all tests were passed. tried to sfc /scannow but it failed. i even did a reset keeping files but it still keeps happening.

 

I can navigate all the menus until windows boots then i'm lucky if i can sign in before the stopcode loops. I don't know if there's something i'm overlooking; should I have not kept the files and did a clean reset? any ideas?

 

EDIT: I seem to have fixed the issue with a clean factory reset; still slowly adding programs/devices. While the reset was plodding along I noticed it logged into an admin account multiple times installing various articles and preforming checks then rebooting; took like three hours or so. During which I realized where I may have goofed when trying to save my files (no big loss). It gave me the option to sign into either the account I was saving or the admin account that I later saw run the installs/checks. Guess which account I chose...

 

Yep, I spaced thinking nothing of it. I figured I'd post an update for a laugh at my error and mark as solved.

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