• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-13-2020 04:33 AM - edited ‎08-13-2020 04:34 AM

HP Recommended
Product: Touchsmart 600-1120
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to upgrade/add a GPU to my Touchsmart 600-1120.  The motherboard itself (IMPIP-M5) has a MXM slot, but it was unoccupied from the factory.  I purchased a GT 230M (HP P/N 594506-001) and GPU heatsink through eBay and tried installing them.  When booting, the screen cycles between a gray screen, RGB screen, the blank blue screen.  When I remove the MXM card, the computer boots as it should.  I've explored the BIOS settings and couldn't find anything pertaining to a GPU.  BIOS version is 1.03. Any suggestions?  

 

PS - This post (https://h30434.www3.hp.com/t5/Desktops-Archive-Read-Only/Upgrade-the-MXM-video-card-on-HP-TouchSmart...) seems to have a similar problem but a resolution was never posted in the forum.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.