• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-02-2021 06:17 AM

HP Recommended
Product: Pavilion27-inch Quantum Dot Display
Operating System: Microsoft Windows 10 (64-bit)

I have a Pavilion27-inch Quantum Dot Display which has been working fine for a year. I have a Windows 10 laptop connected to it via a USB-C cable. This morning the Pavilionb screen was black and it said 'No USB-C input detected'.

 

I know the problem is not with the laptop, because it could connect to another monitor (at the office) via USB-C.

I know the problem is not with the USB-C cable, because I replaced it with a brand new one - still didn't work.

 

So I conclude that the USB-C port on the HP Monitor has stopped working. Or has it? Is this a common issue?

Any ideas on what to do next. I'm just out of warranty 😞

 

thanks!

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.