• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2020 07:14 AM

HP Recommended
Product: Touchsmart 600-1120
Operating System: Microsoft Windows 10 (64-bit)

According to this https://support.hp.com/us-en/document/c02059275, I can upgrade the CPU of my old Touchsmart (600-1120) from an i3 330M to an i7 820QM; however, video is provided with the i3 330M chip and not the i7 820QM.  I added an MXM 3.0 A card <35W (AMD FirePro M4000), but cannot get video (two short beeps, one long beep -- this means "Unable to initialize video or video card required but not installed" per https://support.hp.com/us-en/document/c02222922).

 

The Touchsmart has the last BIOS, I don't see any details about reconfiguring the motherboard, so what am I missing?  It's clearly supported per the product specifications (https://support.hp.com/us-en/document/c02059275).

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.