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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-10-2020 08:00 AM

HP Recommended
Product: Envy All in One 27-b1xx
Operating System: Microsoft Windows 10 (64-bit)

The wireless mouse and keyboard stopped working on my HP Desktop Envy.  I have replaced the batteries in the mouse and charged the keyboard.  The wireless receiver for these peripherals is located inside the desktop case/housing.  I have tried uninstalling and reinstalling.  According to the device manager, drivers are up to date and items are working properly.  I tried update the drivers anyway, but no luck.  I tried a different mouse with a USB receiver and it works fine.  Has anyone experienced the internal receiver going bad?  Could a Windows 10 update somehow be blocking the mouse/keyboard from connecting to the receiver?  Any advice is greatly appreciated.  I have tried just about everything I can think of so hopefully someone has had some success with a similar experience.   

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