• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2020 04:01 AM

HP Recommended
Product: E243m monitor
Operating System: Microsoft Windows 8.1 (64-bit)

The pop up webcam does not work on my new E243m monitor. I have disabled the ASUS laptop webcam, and downloaded and installed a driver called HP Webcam Firmware update. It says no camera device found. I also successfully downloaded the Display/Monitor driver. Have re started several times.

The product manual tells you how to raise the camera and how to lower it; nothing more!!  The monitor works fine otherwise, using a HDMI connection from laptop. The ASUS webcam works fine on the monitor, if I re enable it.

The webcam is not listed in the Device Manager tab.

Any advice would be much appreciated.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.