• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Omen 15 -15-en0001ax
Microsoft Windows 10 (64-bit)
Environment
Windows build number: Microsoft Windows [Version 10.0.19041.508]
Your Distribution version: Ubuntu (but doesn't matter, since it's Windows issue).
Whether the issue is on WSL 2 and/or WSL 1: WSL2

System Details: HP Omen 2020 with AMD Ryzen 4600H with Windows Home, tested with Windows Pro too

Steps to reproduce
  1. Install the 'Virtual Machine Platform' features, following steps here to install WSL 2.
  2. Reboot machine.
  3. Open Device manage, and notice that Realtek Gaming Gbe Family Controller fails with: The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48). The ethernet card is no longer visible in network settings and cannot be used anymore.
  4. Open WSL 2 based distro (Ubuntu), and verify that it works.
  5. Disable 'Virtual Machine Platform'
  6. Reboot.
  7. Observe that resolution is restored to normal, and Realtek Gaming Gbe Family Controller driver loads successfully and the ethernet card can be used again.
  8. WSL 2 image no longer work. WSL 1 based image works fine.
Expected behavior

I would like to run WSL 2 based Linux and be able to use my ethernet card.

Actual behavior

Some conflict occurs between the Virtual Machine Platform feature and Realtek Ethernet drivers. BTW, i tried installing the latest drivers too but they don't work. The problem right now is that they cannot co-exist.

I'd like to know whether this is a Windows or Realtek issue, so I can followup for support accordingly.
Any other logs/debugging I can gather or provide?


A lot of Omen users are facing this issue , check this out. Please look into this HP

 
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.