• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2020 06:46 PM

HP Recommended
Product: VR1000-100
Operating System: Microsoft Windows 10 (64-bit)

My current HP Windows Mixed Reality VR Headset is starting to have some issues. I'm looking to try and replace it, but when I look up the serial number, it says the headset no longer has it's manufacturer warranty (the sticker says VR1000-100). However, the image provided of a HP Windows Mixed Reality Headset VR1000-100 looks nothing like the headset I use at all. My headset looks more like the HP Windows Mixed Reality Developer Edition VR1000 Series,  HP Windows Mixed Reality Professional Edition, or the HP Windows Mixed Reality Headset. The serial number, product number, and model number all lead me to the HP Windows Mixed Reality Headset VR1000-100, however my headset doesn't look like it is the same model. Is it possible they put the wrong sticker on my headset? Also my cable that came with the headset isnt working at all!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.