• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-20-2017 04:20 PM

HP Recommended
Product: probook 4545s
Operating System: Microsoft Windows 10 (64-bit)

Few days ago I reinstall my notebook to windows 10 but I notice that my graphics card driver is not installed I try to download it from HP website and istall manually but during instalation I have got blue screen with video dxgkrnl fatal error and I must restore last restore point I have searching on the internet how to solve it and try a lots of methods like uinstall using DDU,install it via device manager, reinstall windows, change tdr in registry,etc... but nothing helped after several times when Ook only for few minutes I try to disable it in system advanced setting and in public group but it dont work sometimes installation was succesfull but after restart error show again I has solving this for 4 days and nothing helped, I has been writtng to microsoft support and they said to write here please help me with that.

 

my notebook is HP probook4545s

my graphics card is AMD A4-4300M APU with Radeon(tm) HD graphics   2.50 GHz

myOS is windows 10 64 bit

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.