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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-27-2017 03:21 PM

HP Recommended
Product: Elite x2
Operating System: Microsoft Windows 10 (64-bit)

I'm using the HP Elite x2 with the G1 Travel Keyboard. 

 

When the keyboard is folded back the backliting on the keyboard flashes. When unfolded the backlighting continues to flash and most time the keyboard is not recognized by the computer, sometimes it is though. The work around is to detach the keyboard, reattach, wait for the machine to recognize the keyboard, then I can use it. 

 

The computer doesn't produce any error messages. Looking at connected devices, all keyboard drivers are up to date as of 16 days ago, the problem started 1 day ago. The last big Windows update was 13 days ago.  I don't have Windows back up set up.

 

Here is a video of the problem. 

https://goo.gl/photos/rnqQk32fFy2TES6u5

 

Thanks in advance for your advice and support. 

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