• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-06-2020 12:30 PM

HP Recommended
Product: Zbook 17 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My Hp Zbook 17 G2 Mobile Workstation works fine when I uninstall the graphics driver from safe boot mode.
After installing the AMD FirePro M6100 driver my laptop freezes. I have tried with so many driver versions every time clean installation. Sometimes after installing the driver if I can run my notebook then if I open any graphics-related things such as Photoshop or a Game pc get freezes hanged. I'm using my laptop now in Intel HD 4600 display driver.

My Notebook Configuration is :

  • CPU: Intel Core i5 (4th Gen) 4340M / 2.9 GHz
  • Ram
    2 x 4 GB
  • Memory Speed
    1600 MHz
  • AMD FirePro™ M6100 with 2 GB dedicated GDDR5 video memory
  • 240GB SSD + 500GB HDD

Is my GPU dead? What Should I do now?


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.