• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2020 06:38 AM

HP Recommended
Product: HP 241 g1 notebook

Hello, my keyboard on the detachable hp laptop stopped working, I have uninstalled it, reinstalled, and even bought a new keyboard but the touchpad or keys still didn’t work. I was able to use the laptop in tablet mode, however I decided to perform a factory reset to try and fix the keyboard. 

Following a reset I am now stuck on a blue screen requesting I press F1 to accept the changes. However, the keyboard (s) still don’t work so now I am stuck on this blue screen. I have turned off and on multiple times and even plugged a keyboard in the USB port, but still nothing. 

please help.

 

cheers, David. 

AA51261E-F082-48AA-A963-8910CBBBE162.jpeg

 

CCEC9D3F-930A-426E-BD0B-17C3B84D15FF.jpeg

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.