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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2021 07:43 AM

HP Recommended
Product: HP ENVY 13 LAPTOP
Operating System: Microsoft Windows 10 (64-bit)

I had my HP ENVY 13 LAPTOP ah0xxx working with a monitor in extended mode and connected directly to the USB-C for more that a year with no problem. A couple of weeks ago I used it with a big monitor connected through a DELL Docking Station; it worked ok for about 4 day and then suddenly stopped working for no apparent reason. Run diagnostics and (as usual) no problem found, USB-C "working properly". Tried uninstalling it and installing it again updating driver, everything but nothing worked.

By the way, I have seen another post with the same problem, and using the same type of docking station (any correlation?) 

Any ideas?

Kike3

 

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