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‎07-10-2019 08:46 AM - edited ‎07-11-2019 06:51 AM

HP Recommended
Product: HP Probook 4xx G5
Operating System: Microsoft Windows 10 (64-bit)

I am having difficulties locating SSM compliant Windows 10 onboard audio drivers for an HP Probook 450 G5 via HP Softpaq Download Manager.   It seems that all the Conexant HD Audio Drivers for these and related models have been pulled from the catalog.  update: SP95015 has returned to the Softpaq Download Manager, thank you HP.

 

I am currently fighting with audio drivers in SP95015.  I test the audio output and input to an external headset on freshly imaged laptops using Audacity which has been a very reliable up until I updated to this driver version.  Lately, on roughly 50% the the Probook 450 G5 models no audio input is detected from the external mic when headset is plugged in.  Of course, MS Troubleshoot doesn't detect a problem, lol.  Device manager doesn't show any driver installation problems either.  To add insult to injury, there are no previous audio drivers (there used to be, this model has been out for over a year and SP95015 was released 2/12/2019) available anymore for me to roll back to.

 

In Audacity I get the error: Error opening sound device. Try changing the audio host, recording device and the project sample rate

 

I tried simply relying on the .inf drivers from the provided Driver Pack while imaging these systems using MDT, but that was even less reliable.

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