• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-30-2020 12:39 PM

HP Recommended
Product: HP Envy x360 – 13t Notebook
Operating System: Microsoft Windows 10 (64-bit)

After Turning on the laptop or Restarting it, I find that:

         Settings>Sound>Output = "Speakers(Conexant ISST Audio)",             as it should.

However, after running for a while, suddenly I get no audio,. Checking, I find that:                

          Settings>Sound>Output= "No output devices found"

          (Note: Settings>Sound >Input is not affected.)

 

I found a fix: Running UIU64a.exe, the Installer/Uninstaller in the Conexant software,  fixes it.

Also, Restart fixes it.

But the problem continues to return at seemingly random times.

 

Tried Windows Troubleshooter,  HP Support Assistant Audio Check, HP Support Assistant Troubleshooting 'No Sound from the Computer", Reinstalling the Driver, etc., and cannot find and fix cause of problem.

 

Any ideas about what could be causing this problem to continually reoccur?

Or what I could do to prevent the problem from occurring, rather than having to run UIU64a.exe to fix the problem every time it occurs.

 

Thank you

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.