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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2016 04:38 PM - edited ‎04-30-2016 07:59 PM

HP Recommended

Hi,

I was doing a driver upgrade using the on board assistant.  I may have pressed a wrong button, I suspect "Firmware" because when I tried to boot the device I was presented with a black screen.  The Caps Lock key was blinking and the power key was On.

I think the File Navigator may have something to do with it.

Details which may assist are:

Product No. F6C78PA#ABG

[Personal information removed]

Born 5/9/2014 (?)

 

Any help would be greatly appreciated.

 

 

Cheers

 

PS

 

Since the origial post I have managed, somehow, to get into windows 10and am presenlty at a screen headed "Advanced options" with the sub headings

System Restore, System image recovery, UEFI firmware settings etc.

in view of this could you please advise what path I shoul take

Cheers

 

 

 

 

 

 

 

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