• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2024 03:31 AM

HP Recommended
Product: OMEN by HP 15-dc1011nc
Operating System: Microsoft Windows 11

Hello,

 

This Tuesday, I encountered the first problem with the battery in my laptop. I had it charged to about 50%, and suddenly, after reopening the laptop (it was in sleep mode), it immediately dropped to around 6% and then shut down. That same evening, I upgraded the system to Windows 11, but that shouldn't be related. On Thursday evening, I had the laptop charged to at least 80%, and after reopening it, the laptop turned off by itself after a while (I didn't notice how much battery percentage it had). Now, when I charge the laptop, the charging seems to be stuck at 35%.

 

Some time ago, I had to replace the battery (the old one started to swell). It's not an original HP battery, but it should have the exact same specifications as the original one. Unfortunately, I can't find the invoice to check which battery it is. I ran the HP PC Hardware Diagnostic Windows, and it indicates that the battery is SR04070 - Primary. The diagnostics showed that the test failed. I’m attaching the details.

 

I would appreciate any help.
1.png2.png

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.