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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-23-2020 12:30 AM

HP Recommended
Product: HP Notebook 250 G5
Operating System: Microsoft Windows 10 (64-bit)
Hi,
My laptop says 0% available (plugged in, not charging). I have tried leaving it off and charging, no luck. I have tried reinstalling the drivers which also doesn't work. I also tried updating the BIOS to F.49 rev.A. Still not charging. Please advise? Thanks
 
I ran a Battery test with HP PC Hardware Diagnostics Windows 1.6.6.0; results below
TestVersion = 1.17.4.0
TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance = 1
StartTime = 2020-09-22T10:38:02
ExecutionDuration = 00:01:05
Result = ExecutionPassed
PassID = 29868-63610-93258
==================================================
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn:
True Primary_ACAdapterOk: True
ACAdapterStatus: False
Primary_TestresultString: OK
Primary_DesignCapacity: 2850mAh
Primary_FullChargeCapacity: 2098mAh
Primary_RemainingCapacity: 0mAh
Primary_MaxError: 1
Primary_CycleCount: 168
Primary_Temperature: 22deg C
Primary_Voltage: 10273mV
Primary_Current: 0mA
Primary_DesignVoltage: 10950mV
Primary_Status: 19152
Primary_CellVoltage1: 3534mV
Primary_CellVoltage2: 3340mV
Primary_CellVoltage3: 3401mV
Primary_CellVoltage4: 0mV
Primary_SerialNumber: 20064 02/19/2017
Primary_ManufacturerName: 131-42-6E
Primary_BatteryCTNumber: 6EZRQC4GW66CG9
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 73
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: False
Primary_DesignCycleCount: 300
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