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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2021 08:10 PM

HP Recommended
Product: HP EliteBook 830 G5
Operating System: Microsoft Windows 10 (64-bit)

My laptop is no longer charging when the it is plugged in 

 

Below is the Component Test of the battery

 

TestVersion = 1.17.7.0
TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance = 1
StartTime = 2021-08-24T21:53:55
ExecutionDuration = 00:00:59
Result = Cancelled
==================================================
BatteryCheckResult: 12
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: VERY WEAK
Primary_DesignCapacity: 50011 mWh
Primary_FullChargeCapacity: 473 mWh
Primary_RemainingCapacity: 0 mWh
Primary_MaxError: 4
Primary_CycleCount: 203
Primary_Temperature: 35 deg C
Primary_Voltage: 12655 mV
Primary_Current: 65525 mA
Primary_DesignVoltage: 11550 mV
Primary_Status: 720
Primary_SerialNumber: 38942 2019/07/15
Primary_ManufacturerName: 333-42-26-A
Primary_BatteryCTNumber: 6GPRKN8GWCLCUU
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 0
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000

Category:
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