• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2021 08:10 PM

HP Recommended
Product: HP EliteBook 830 G5
Operating System: Microsoft Windows 10 (64-bit)

My laptop is no longer charging when the it is plugged in 

 

Below is the Component Test of the battery

 

TestVersion = 1.17.7.0
TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance = 1
StartTime = 2021-08-24T21:53:55
ExecutionDuration = 00:00:59
Result = Cancelled
==================================================
BatteryCheckResult: 12
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: VERY WEAK
Primary_DesignCapacity: 50011 mWh
Primary_FullChargeCapacity: 473 mWh
Primary_RemainingCapacity: 0 mWh
Primary_MaxError: 4
Primary_CycleCount: 203
Primary_Temperature: 35 deg C
Primary_Voltage: 12655 mV
Primary_Current: 65525 mA
Primary_DesignVoltage: 11550 mV
Primary_Status: 720
Primary_SerialNumber: 38942 2019/07/15
Primary_ManufacturerName: 333-42-26-A
Primary_BatteryCTNumber: 6GPRKN8GWCLCUU
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 0
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.