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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2020 05:08 PM

HP Recommended
Product: Elite x2 1012 G1
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I just purchased an HP Elite x2 1012 G1 from ebay. Its been refurbished, grade A. It said everything works great, it was just missing the pen which is fine since I can order a pen separate. When I got the device in the mail I instantly charged it for about 2 hours before turning it on. Right away I noticed the battery said it was at zero percent. I did troubleshoot the power under settings>update & security> troubleshoot> power. The LED light is orange while plugged in and laptop is on. LED blinks white and orange when laptop is off. I have the HP support assistant downloaded and have done all updates, all troubleshoots and battery check and everything comes back fine. When I turn on laptop an error message comes up saying the time is wrong due to battery or power (500) but then starts up fine. Please help!

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