• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-28-2019 05:56 PM

HP Recommended
Product: Envy 17-bw0999na
Operating System: Microsoft Windows 10 (64-bit)

Just purchased a fairly new hp envy 17 from Ebay.. got a really good deal considering the condition and spec.

Powered up as I had to reinstall all drivers and operating system. Took the power lead out to work in the living room and the laptop died. 

Did some hp assistant bios checks to reveal a battery fault has blown a fuse (42). 

6CQ4GJ-9AB9QF-GXGKG1-C09D03

And the following fault code.

The system looks like it is still in warranty for another 7 months. Can someone tell me the closest hp representative to Belfast and is this a common flaw or fault with these systems. Seems pretty premature to fail when it's not a year old.

One last thing there is a 1tb sata drive can this be upgraded to an ssd or can I add an ssd to the unit.

Thanks in advance

Kind regards

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.