• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2021 11:38 AM - last edited on ‎08-03-2021 12:28 PM by Retired

HP Recommended
Product: Probook 640 G1
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, so here's what happened. I'm running a windows and ubuntu dual boot. I left my laptop on sleep in windows and about 30 minutes later when I came back, it was on (dark screen) and the fan was spinning like crazy. I tried putting it off by holding the power button for long, didn't work so I removed the battery. I thought that was the end of it until I put the battery back about a minute later. It came on again (on its own) and the fan continued spinning. I removed the battery again then I plugged in the charger, logged in to windows and I shut down. After this I removed the charger and put the battery back in, didn't come on on its own, so I thought that was the end of it. The issue now is my batteries (2, including the spare) no longer charge even though its "plugged in". It just stays at the percentage it was but it discharges when the laptop isn't plugged in. I've tried uninstalling and reinstalling the battery drivers. It's the same issue on Ubuntu too, just plugged in, percentage not increasing but reducing when not plugged in. Help.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.