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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-31-2021 08:50 PM

HP Recommended

Hi, my laptop now shuts down immediately as soon as I unplug from power source.

The battery is showing a 100% charge. I am unable to turn on without plugging into to power cord.

I have made sure I have the latest BIOS.

I have run a battery test and get the message below (CANCELLED - see screen shot below).

(Please note I am unable to remove the battery from the laptop on this model as suggested in other forums.)

Not sure if relevant, but I have noticed the laptop heating and fan running more than usual in the past few weeks.

Look forward to hearing suggestions to resolve this issue if possible.

Kind regards,

Lago

Lago_0-1635734127177.png

 

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