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- Biometric Device not showing and fingerprint not working

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12-04-2021 07:16 PM
Product: 3EC87AV
Operating System: Microsoft Windows 10 (64-bit)
Hi Team
Previously I am using windows version 1903.Due to system crash i formatted the system install to 21H2.But after installing my finger print lock and face recognition is not working. I already checked on bios and also in device manage there is no biometric device showing. So kindly help.

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