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‎11-16-2020 06:59 PM

HP Recommended
Product: Envy 13-ad173cl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

So my laptop has started just going blank while I'm using it.  Sometimes plugging in the power cord helps, sometimes it doesn't, as in the charging light does not illuminate.  Recently it started giving me a blue screen with the above error code, while I'm actively using it. 

 

I've found posts about this error, but those are all in regarding receiving the error while in a power fluctuating mode, power up/ down.  This last time the blue screen said it will restart the computer, so I waited, the blue screen turned black, and now it's just a black screen with the power button lit, but nothing else.  It will not respond to holding down the power button, plugging in the battery, nothing.  Any ideas before I open this thing up to unplug the battery?

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