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‎05-23-2020 04:44 AM

HP Recommended
Product: HP Pavilion G6-2005AX Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My Laptop Bluetooth device when enabled doesn't discover any Bluetooth device around. Please can someone review the below setup details and provide help at the earliest. Thanks in advance.

 

In Device Manager I see the following setup

Under Bluetooth Icon

- Bluetooth Device (RFCOMM Protocol TDI)

   Properties - > General

   Device Status : This device is working properly

   Device Type : Bluetooth

   Manufacturer : Microsoft

   Location: on Qualcomm Atheros AR3012 Bluetooth 4.0 Adapter

   Properties - > Driver

   Driver Provider : Microsoft

   Driver Date : 6/21/2006

   Driver Version: 10.0.18362.1

   Properties - > Details

   Hardware Ids : BTH\MS_RFCOMM

 

- Microsoft Bluetooth Enumerator

   Properties - > General

   Device Status : This device is working properly

   Device Type : Bluetooth

   Manufacturer : Microsoft

   Location: on Qualcomm Atheros AR3012 Bluetooth 4.0 Adapter

   Properties - > Driver

   Driver Provider : Microsoft

   Driver Date : 6/21/2006

   Driver Version: 10.0.18362.693

   Properties - > Details

   Hardware Ids : BTH\MS_BTHBRB

 

- Qualcomm Atheros AR3012 Bluetooth 4.0 Adapter

   Properties - > General 

   Device Status : This device is working properly

   Device Type : Bluetooth

   Manufacturer : Qualcomm Atheros Communications

   Location: Port_#0004.Hub_#0003

   Properties->Advanced

   Manufacturer  Id : 69

   Firmware Version : HCI 5.258 / LMP 6.1

   Properties - > Driver

   Driver Provider : Qualcomm Atheros Communications

   Driver Date : 9/3/2019

   Driver Version : 10.0.3.22

   Properties - > Details

   Hardware Ids : USB\VID_0CF3&PID_311D&REV_0001 

                                USB\VID_0CF3&PID_311D

 

Under Network Adapters Icon

- Bluetooth Device (Personal Area Network)

   Properties - > General

   Device Status : This device is working properly

   Device Type : Network Adapters

   Manufacturer : Microsoft

   Location: on Qualcomm Atheros AR3012 Bluetooth 4.0 Adapter

   Properties - > Driver

   Driver Provider : Microsoft

   Driver Date : 6/21/2006

   Driver Version : 10.0.18362.1

   Properties - > Details

   Hardware Ids : BTH\MS_BTHPAN

 

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