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‎11-12-2020 02:03 AM

HP Recommended
Product: HP ENVY x360 Convertible 13-ar0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi Support,

 

I have reached to ends of all support available on the internet.

 

I have an HP Bluetooth Mouse and a Plantronics Bluetooth Headset with a mic. At random, about 20 times a day, all Bluetooth devices loses connectivity and then reconnects after a minute or 2.
This is obviously terrible as I work from home 100% of the time, and then the mouse and audio that is connected via Bluetooth stops.

 

I am medium tech savvy and have exhausted all avenues to my knowledge.

I have also tried the whatsapp channel for HP Support but no one gets back to you.

 

Kindly advise on steps to try and resolve this?

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