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‎05-26-2020 10:44 AM

HP Recommended
Product: Elitebook 8570w
Operating System: Microsoft Windows 10 (64-bit)

Hi, hope someone could help, when i plug in my laptop, the charge indicator would light up orange for a second and then, off. I know that my battery doesn't work,or at least i think it doesn't, because the laptop only boots up when plugged in. and I have been using the laptop like that for a while, for the reason of having a hard time finding a replacement battery. now  it doesn't turn on completely. I already tried hard resetting but it wouldn't work. Is there any other procedure I should try? if none, how would I know if its just the charger not working or if its an internal part not working? thank you

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