-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question

05-26-2020 11:55 PM
When I boot my laptop (Laptop HP - 15-dw2029nl), it works fine for every function, even if during boot procedure there are first seconds after buttom pressure when computer is completely black and seems not yet started.
It is a very new computer with last version of I5 (Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz), an SSD) and I suppose a very fast boot. So there is a delay in boot.
Looking into Windows10 events, I've seen the event reported here below.
It is not present all times I start computer. This could mean that sometimes time is a little bit less then timeout, sometimes it is a little bit higher.
I've upgraded all devices with HP drivers available at the moment, so also BIOS, but problem is still present.
One of the first curiosities is: what is the EC controller that is written in the event? Embedded graphics? Wireless adapter? What else?
Here below the system error:
Nome registro: System
Origine: ACPI
Data: 26/05/2020 23:33:55
ID evento: 13
Categoria attività:Nessuna
Livello: Errore
Parole chiave: Classico
Utente: N/D
Computer: LAPTOP-9R89GGJK
Descrizione:
: il controller integrato (EC) non ha risposto entro il periodo di timeout specificato. È possibile che si sia verificato un errore hardware o firmware dell'EC o che l'accesso all'EC da parte del BIOS non sia corretto. È consigliabile richiedere una versione aggiornata del BIOS al produttore del computer. In alcuni casi, questo errore può impedire il funzionamento corretto del computer.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ACPI" />
<EventID Qualifiers="49157">13</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-26T21:33:55.389824500Z" />
<EventRecordID>2845</EventRecordID>
<Channel>System</Channel>
<Computer>LAPTOP-9R89GGJK</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>0000C00001000000000000000D0005C0000000000000000000000000000000000000000000000000809698001228FFFF7200B406A20ADF21122AF900328405001028E005600002005000FFFF70000300A001B50110082306600002005000D71270000300A0019B0010086904600002005000CD1270000300A0019B0010086A04600001005000B71270000300A0019B0010089105600002005000B81270000300A0019C001008530460000100000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
