• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2019 04:40 PM

HP Recommended
Product: HP zbook17 G3
Operating System: Microsoft Windows 10 (64-bit)

I get a white screen after pulling the laptop out of 'sleep' mode. The white screen isn't actually white it's more like the old 1950s TV test screen only without letter, numbers or symbols on it. it's like a cross hatch of slightly colored lines on a white background. This issue started a couple years ago. I have all the latest drivers for both internal and external display. The external display works but the internal has this 'white screen' issue. If i set my powersaver to blank the screen after a short time, I can wait for that and wiggle the mouse and recover. However, if I set powersaver to NEVER blank the screen I have to power cycle the computer (hold power in for 8 seconds the press power again). This cold restart is no gaurantee that I won't see the white screen, so sometimes I must risk disk corruption power cycling the machine over and over until finally the normal windows 10 logon screen appears. I have read so many posts about this with very strange fixes, but this seems like a heating/cooling issue if I was to guess. Is there an absolutely certain fix - new driver from HP - or a recall associated with this issue I could RMA?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.