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‎08-25-2021 12:28 AM - edited ‎08-25-2021 12:29 AM

HP Recommended
Product: HP Envy x360 Convertible 13-ay0xxx
Operating System: Microsoft Windows 10 (64-bit)

Please help.  I bought an HP Envy x360 13-inch laptop (AMD Ryzen 5 4000 series) a couple of months ago and I love this laptop...except for one really big issue...when I am on Zoom calls (which is all the time), using the built-in speakers (I don't want to use earphones), the sound fades in and out all the time.  It is incredibly annoying.  What do I do.  I see others have had this problem, and advice has been given by an HP agent, but then there is no indication if the advice actually worked.  Please can I get a solution that has worked for others with an HP Envy x360 13-inch.

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