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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

So i bought this laptop just few days ago and whenever i try to update Windows, it gets comoletely frozen and nothing works after that. I am forced to shut it down using the power button and restarting it. It just keeps happening everytime i try to update it. 

There are no virus or malwares because i recently used a factory reset on this device. I dont know why this issue is arising

I also tried to use the in built trouble shooter for updates but the issue still persists. 

What should i do? I am worried about my new laptop coz forcefully shutting it down again and again is not safe. 

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