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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-09-2017 09:30 PM

HP Recommended
Product: Envy Touchsmart m7-j020dx
Operating System: Microsoft Windows 10 (64-bit)

I purchased the laptop a couple years ago and literally just days after 1 year after purchase the right hinge popped and the laptop started seperating. I purchased this at Bestbuy and returned there to see about a repair. Well the so called Geek squad who I am sure must of known about the ongoing problem never mentioned it and just said they would have to send out and would cost several hundred dollars mininum. Just this past week it really seperated and the left side popped too. Took it back and they just tried to sell me a new laptop and really didn't want to talk about the hinges. So I decided to see if anyone else had a similar problem and if there were details on fixing. I found this forum amongst many many others.  Is there any way to get this fixed by HP. There have been mentions of a short lived recall which I missed. Please help. I can't afford a new pc yet, and when I do really would like to continue with all I ever had are HPs.

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